The City of Philadelphia’s Office of Innovation and Technology (OIT) sets the city’s technology strategy and supports technology operations across municipal departments. Its remit includes modernizing and securing infrastructure, maintaining continuity of operations, developing the city’s web presence, and managing technology programs intended to improve services for residents. The office is based at 1234 Market Street in Philadelphia, Pennsylvania. 1
Established in August 2011, OIT oversees major information and communications technology initiatives for the city. Its current Chief Information Officer is Melissa A. Scott, appointed in 2024. 397
OIT’s work spans both the systems used by city government and public-facing services. Its Digital Services team develops accessible online services and maintains phila.gov; the team was formally created in 2022. 412 The office also runs SmartCityPHL, DigitalEquityPHL, PHLConnectED and the Open Data Program, covering data and technology, digital access, internet support for student households, and public access to city data. 511
Notable projects include the redevelopment of the Philly311 mobile application, modernization of phila.gov, and development of the HOME application for housing and financial-assistance resources. 2 Earlier initiatives include PHLConnectED, launched to help K–12 students access internet for remote learning, and public mapping tools such as Atlas and OpenMaps. 8