The NYC Digital Equity Roadmap is New York City’s main policy framework for narrowing the digital divide. Produced by the city’s Office of Technology and Innovation (OTI), it sets out a mix of immediate programs and longer-term investments intended to improve access to affordable internet, devices, and digital skills, especially for residents and communities that remain underserved.
The roadmap builds on earlier city connectivity work and is closely linked to the Broadband Access Coalition (BAC). Its approach is practical rather than abstract: OTI says it will coordinate enrollment drives, identify and wire common spaces that lack connectivity, and explore how city and partner assets can be used to extend access more efficiently. The document also places emphasis on service design and public coordination, reflecting the city’s effort to align infrastructure, outreach, and support across agencies and community partners.
A central theme is that digital equity is not only a matter of network buildout. The roadmap treats adoption barriers — cost, device availability, and low digital literacy — as part of the same problem. That broader view is important in a city as large and unequal as New York, where the benefits of connectivity have not been evenly distributed. The plan therefore combines infrastructure measures with programs meant to help residents actually use digital services.
The project is led by the Office of Technology and Innovation, the city agency responsible for digital policy and technology coordination. It is a city-level initiative based in New York City, United States.