Warsaw’s Public Transport Authority, known as ZTM, is a budgetary unit of the City of Warsaw responsible for organising, managing and supervising public transport in the capital and, under agreements with neighbouring municipalities, in parts of the surrounding metropolitan area.8911 It began operating on 1 January 1992, following a Warsaw City Council resolution adopted the previous month.68
ZTM plans routes and timetables, coordinates the transport network and monitors service delivery. It also contracts transport services and checks their quality, manages fares and ticket sales, and oversees infrastructure including Park and Ride facilities, interchange hubs, bus and tram terminals, and stops.9 Its work spans Warsaw and cooperating municipalities; the authority’s LinkedIn profile describes a network connecting the city with 33 neighbouring municipalities.3
The organisation’s remit includes investment as well as day-to-day service planning. Its website lists projects such as the second metro line, Park and Ride facilities, low-emission bus purchases, and initiatives concerning transport data, safety and cybersecurity.9 The supplied website excerpt also highlights ongoing works on the western section of Metro Line 2 in Bemowo and a planned Park and Ride facility in Międzylesie. ZTM’s director, Katarzyna Strzegowska, is identified in its anniversary account, which describes the authority’s role in organising services, developing timetables and transport strategies, analysing data, and delivering infrastructure projects.5
The authority’s listed headquarters address is ul. Grochowska 316/320, Warsaw, Poland, and its website gives ztm@ztm.waw.pl as its contact email. The supplied page excerpt also lists public consultations, annual reports and transport data among its public-facing resources.