The New York City Office of Technology and Innovation (OTI) is the city government’s central technology agency. Created by Executive Order 3 on January 19, 2022, it brought several existing technology offices together under a single citywide authority. Its mission is to deliver user-centered technology solutions that make City services easier to access and improve how government works. 3712
Based in New York City, OTI works across municipal government and the five boroughs. It sets citywide technology and privacy policies, oversees cybersecurity and telecommunications, and operates shared infrastructure and digital services used by City agencies and the public. Its remit ranges from emergency systems to benefits access, and includes helping agencies use technology responsibly and effectively. 67
Public-facing projects include NYC311, which connects residents and visitors with City information and services, and LinkNYC, a network of kiosks offering free Wi-Fi, calls, device charging, and access to 311 and 911. 469 OTI also launched Big Apple Connect in September 2022 to provide free internet and basic cable to New York City Housing Authority residents; City reporting describes the program as serving 330,000 New Yorkers across 220 NYCHA sites. 1011 Alongside connectivity programs, the office works on modernizing the city’s 911 infrastructure and expanding digital access. 910