The City of Boston’s Department of Innovation and Technology (DoIT) works to improve public services and make city operations more efficient, with the stated aim of building a more connected and equitable Boston. 1 It supports the delivery of municipal services, programs and products, and its remit spans digital and creative services, cybersecurity, data analytics and engineering, broadband and cable, digital equity, infrastructure, and emerging technology. 1
DoIT serves the City of Boston and its residents, businesses, employees and community partners. 11 Its work includes managing city websites and service-delivery tools such as the BOS:311 app. 12 The city’s budget materials also describe projects in digital access and smart-city planning, including support for digital equity grants and a Smart City Fellow, as well as a proposed machine-learning-based digital map of parking regulations. 9
The department sits within Boston’s Information & Technology Cabinet. The city’s budget identifies Santiago Garces as Chief Information Officer. 11 The available sources do not establish a founding year for DoIT itself; an older city account says Boston created a Chief Information Officer position in 2006, but that is not the same as a confirmed department founding date. 8