About the Document
This is a report titled "London e-scooter rental trial: Phase 2 Year 2 report findings", published by Transport for London (TfL) in February 2026. It covers data from September 2024 to September 2025 on rental e-scooters in London only. TfL manages and coordinates the trial with London Councils, participating boroughs and the selected e-scooter rental companies. The trial began in June 2021 after the Department for Transport (DfT) legalised trials across the country. The report states that UK trials are set to continue until May 2028.
Key Findings on Trips
- More than 2 million trips were made in the year, taking the total to 6.4 million+ since the trial began.
- More than 4 million km were travelled, taking the total to 14.1 million+.
- Each scooter completed an average of 1.5 rides per day, compared with one per day in Phase 2 Year 1.
- The average trip lasted 12 minutes (13 minutes in Phase 2 Year 1) and the average trip distance was 2km (1.9km previously).
- Thursday was the busiest day, replacing Tuesday, and use rose during the morning and evening peaks.
Who Is Riding
- More than 150,000 registered customers took more than one ride.
- 2,900+ customers used the operators' special access schemes, a 23 per cent increase on Phase 2 Year 1.
- The majority of customers were white (72 per cent), male (76 per cent) and under 35 (63 per cent), which the report links to the typical profile of early adopters of new technologies.
- 12 per cent of customers reported a physical or mental health condition.
- 83 per cent of riders were London residents.
Safety Record
TfL places safety at the heart of the trial, aligned to the Mayor's Vision Zero target to eliminate deaths and serious injuries on London's streets by 2041. The rental e-scooters have a 12.5mph speed limit, larger wheels and lights that stay on while rented. Serious injuries were 0.0007 per cent of trips (0.0004 per cent in Phase 2 Year 1) and 3.5 per million kilometres travelled (two in Phase 2 Year 1). There were no fatalities, 14 serious injuries in the year and 51 since the trial began. 166 customers were banned for poor riding and anti-social behaviour, 379 in total. Operators reported 95 per cent parking compliance. TfL cautions that very low baseline incident numbers mean small absolute variations can appear magnified.
Sustainability and Travel Behaviour
The report describes rental e-scooters as fully electric, with no tailpipe emissions. Operators use a fully electric fleet and 100 per cent renewable energy. Mode shift away from cars, taxis and private hire vehicles was 7 per cent, from walking 48.1 per cent and from cycling 8.2 per cent. A total of 38 per cent of users combined e-scooter journeys with public transport. Local mode-shift data for this period is not included, because the DfT national evaluation has paused local mode-shift surveys.
Methodology and Data Sources
Trip and vehicle data comes from the Blue Systems micromobility platform, which collects near real-time data through Application Programming Interfaces. Other sources include operator-reported data, user and non-user surveys and feedback. Customer data was aggregated and depersonalised where possible, so TfL cannot account for users registered with more than one operator. The Phase 2 Year 1 customer survey gathered around 280 responses. The end-of-ride survey gathered more than 200,000 responses. A quarterly TfL questionnaire was completed by around 1,000 Londoners in Phase 2 Year 1. Serious injuries follow STATS19 definitions, using operator-reported data.
Why It Matters for London's E-Scooter Policy
The report states that learnings from the trial will inform future legislation and policy on e-scooters in London and the priorities for the rest of Phase 2. Next steps include collecting more data on user and non-user experiences, launching technology pilots and adding parking bays and new boroughs. TfL states that the evidence suggests rental e-scooters have the potential to contribute to the aims of the Mayor's Transport Strategy.